Job: Customer Service Representative (phone, work-at-home option) - Part-time

This posting has expired and is no longer available.

Job Description

Customer Service Representative
(Part-time, option to work from home)

Location: Glendale, Arizona (Call Center) or work at home

Total Transit, Inc. is one of the fastest growing companies in the transportation industry. We’re a team of dedicated professionals who are dedicated to delivering a consistently great customer experience.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Correspond to incoming calls in-accordance with script
  • Gather and record information accurately for different call types and customers 
  • Utilize appropriate tone and voice inflection. 
  • Resolve customer inquiries and convey empathy as appropriate. 
  • Proficient in online map systems.
  • Contribute to a positive customer experience and work environment by behaving in accordance with company core principles/culture. 
  • Stay current on all service policies, procedures and training updates.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE POSITION:

  • Type 25 wpm, 10-key experience preferred. 
  • Computer office application and communication experience required
  • Demonstrated ability to learn new computer programs.
  • Knowledge of the geographical area
  • Ability to navigate multi-task with multiple screens in a timely manner
  • Strong active listening and verbal communication skills.
  • Demonstrated teamwork and exceptional problem solving skills.

EDUCATION AND/OR EXPERIENCE:

  • High School Diploma or GED equivalent.
  • Customer service and call center experience preferred

LANGUAGE SKILLS:

  • Bilingual (Spanish speaking) (only if applying for bi-lingual agent position 

Notes:

- Must be able to pass a pre-employment drug screen and background check. (due to regulations/our contract requirements)

- Must be available for a  onsite training period 

-Demonstrated interest in part-time work

-Available to work via regular attendance on shifts expressing interest 

- Random Drug Testing

-Work from home opportunity after training period.   

These positions offer flexible schedules for everyone from part-time students, semi-retired individuals and those looking for another job to supplement their income. At Total Transit, we are committed to fostering a diverse work team and actively recruit individuals with disabilities as well as military veterans to join our team of call center employees.

Total Transit, Inc. offers a great package that includes competitive pay, subsidized medical benefits, voluntary Dental benefits, 15k of employer paid life insurance, 401(k) w/match, and other voluntary benefits subject to applicable eligibility requirements.

We have an excellent culture that qualified for Best Places to Work and values employees’ contributions through recognition, training/development opportunities, employee/community events, and performance reviews with merit increase opportunities based on performance. Come work in a fast paced, happy environment with our growing company. Become a part of our growing team today.

Total Transit is an Equal Opportunity Employer.

Important Notes

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